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Customer Support

Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up window will open. It offers exhaustive info about all the actions that you can carry out on the given page. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide range of video tutorials clarifying how to work with our hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, have a glance at our extensive Frequently Asked Questions section, which covers questions asked by real customers and provides practical solutions. We constantly "revamp" our FAQ section with new articles in order to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ section either, you can contact our fantastic team of customer support engineers available 24-7 and ready to help you with any query. Each trouble ticket you submit will be replied to within 1 hour (the average support ticket response time being approximately 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275524

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com